Change names on the certificates even after you hit the “Publish” button

How to update issued certificates?

Discover how Certifier gives you full control to correct names, errors, typos, or make design changes to your issued credentials, even after they've been sent out. Here's the guide that walks you through all the necessary edits – edit name, text, and graphic elements, add or remove features, and handle change requests from recipients.

Step 1: Access the credential

First, you need to create Certifier accounts. It’s an all-in-one certificate and digital badge generator that allows you to create, generate, send, and track all credentials under one roof. It provides a huge library of templates and up to 250 credentials per year the account is forever free!

Sign into Certifier and head to your dashboard to find the existing certificate. All documents are in cloud storage so you can have access to them wherever you are. With a quick preview feature, you can distinguish multiple certificates at a glance.

Step 2: Modify the graphic element

Have you noticed that you have missed the company's logo, or there are some design flaws on the certificate?

If you want to know how to change names on certificates to all recipients, go to the Designs tab and pick the certificate template you want to adjust. Click edit.

Please note: The change will apply to multiple certificates within the Group of recipients using the same certificate template.

Change the graphic, dynamic attribute, signature, upload a new icon or even add a QR code (for an extra layer of authentication) – no limitations here. You choose how the final design will look, so it doesn’t matter if you want to adjust the old element or add a new one. Just don’t forget to click “Save” afterward. There’s no need to resend the certificate. Updates will be made automatically.

Step 3: Edit certificate name, date, or email address

There are times when only one credential has an error. There may be a typo in the name or the email address is incorrect.

If you want to edit the selected certificate and not the entire group of credentials, go to the Credentials tab. Choose the certificate you want to fix and click “View” to get access to the particular credential management dashboard.

Then, you can easily enter a new name in certificate, change the issue date, when the certificate expires, or update the email address if it bounced. Best of all – if you edit the name on certificate, the certificate will be automatically updated. There is no need to go through the process of resending the certificate.

Step 4: Handle the change requests

Certifier also provides a super intuitive and extremely helpful option to handle external change requests. Through the recipient's view (available via the credential’s link), the recipient can let you know if there are any errors or typos on their certificate. You can then respond to their inquiry quickly and easily. How does it work?

When the recipient spots the error, they can send the change request by clicking the “Contact Issuer.”

Then, the recipient must verify their identity using their email address. This step is extremely important to make sure the right person ask for changes and keeps the information safe.

Now, they simply need to specify the inquiry and which problems with the credential they have (as shown in the example below):

Monitor incoming change requests from the Credentials tab in your panel. Don't worry, you won't miss any problems. It’s super simple. You get the notification via email that the recipient has some issues with their credential. You can also see all change requests via filter options in the Credentials tab. Look for the exclamation mark under the Status to locate the inquiry faster.

Go to “View” to see the request. Validate it, make necessary edits, and save relevant changes. There’s no need to resend the certificate. The recipient will see the change automatically.

Pro tip: Enable autoscaling in the dynamic attributes font options to automatically adjust the text size to the name length.

If everything looks as it should, you can close the request. You can then easily manage all inquiries without worrying about omitting anything.

Do you have any concerns? This history panel in the credential management dashboard is designed not only to address your inquiries but also to boost transparency throughout the entire certification process. It provides you with the capability to view a comprehensive history of all edits that have been legally changed. It allows you to track and understand the modifications made over time.

That’s all! With Certifier, you can easily update issued credentials or fix your error. And as you can send digital credentials via the Certifier panel, you don’t have to send or print them again. Super handy, right?